Integrating Public EV Charging & Vendor Coordination
EV | PublicCharging | VendorManagement | Maintenance
As the EV industry grows, the EV charging infrastructure market is also projected to grow from $5.09 billion in 2024 to $24.07billion by 2030, with a CAGR of 30% from 2025 to 2030.
Public charging
is designed for EV users who need visible and easily accessible charging options in and around the cities.
The demand is for chargers that are easy to access via apps and inexpensive to install. This sub-segment is crucial for urban areas where parking spaces
are limited, and efficient use of space is necessary.
My Role
Strategist, Researcher
Design Facilitator
Targets
EV owners, Utility, Vendors, ResidentialCustomers
Timeline
3 Months
Nov 2024 - Feb 2025
Org
Entergy
New Orleans, USA
Tools
Elements
Microsoft Suite, FifthRow, Lucid, TeslaPlatform
Research, Landscape mapping, Ideation, Vendor Engagement
The Challenge
What are the barriers among EV infrastructure vendors working with the utility companies that
could hinder collaboration and how can those be addressed for the customer's benefit?
Coordinating the deployment and maintenance of public EV chargers has multitude of challenges between vendors and the utility companies. These challenges stem from a variety of factors, including Reglatory complexities, Technological standardization issues, and the need for effective data sharing and collaboration among stakeholders.
The process involves navigating a landscape where utilities and vendors must align on technical, operational, and strategic fronts to ensure the successful implementation of EV infrastructure.
The Insights
Lack of data transparency and non-uniformity of process and platform usage leads to confusion and mis-handled coordination.
Also, customers expect reliability and open communication on repairs ETA
Transparency and Standardization
Evolving customer expectations and rapid technological advancements are impacting utilities and service vendors in different ways, often creating misalignment and challenges in maintaining a shared understanding and coordinated approach
Technological agility
Local regulations and policies are in their infancy and they significantly influence the operational plans between vendors and utility companies for EV chargers and the EV infrastructures
Regulations & Policies
The Solution
A centralized platform with predictive maintenance and vendor performance analytics shared between the utility and the vendor
A comprehensive, IoT-driven digital platform that can integrate communication and coordination between the utility and vendors, facilitating real-time updates, and direct messaging for public, fleet charger projects.
The platform also analyzes data to predict potential disruptions and maintenance needs, reducing downtime and enhance operational efficiency. Also, to keep a tab on vendor performance history.
The Impact
Financial
Predictive maintenance can help identify potential equipment issues before they occur, extending EV infrastructure's life.
This avoids costly unplanned outages and reduces overall maintenance expenses
Estimated saving of ~$20,000 annually
Social
Enhances EV adoption in the city, reducing the reliance on natural gas
Strategic
Improved customer engagement leads to improved residential NPS
A stremlined vendor relation can help optimize the process and fewer operational interruption.
Click below to understand my process
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