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Insights + Data-Driven Innovation.

Strategy + Systems Approach.

Facilitation + Management.
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Hi! I'm Vinay.
CX Strategist at Entergy.

I craft impactful user centric business solutions by leveraging actionable insights through design thinking and data-driven decisions in this emergent and complex intersection of humans, technology, and systems.

Recent Case Studies

Check out some of my work ranging from CX strategies to Product design.

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Explores the value of NPS for an organization and the methods to enhance it by targeting and tailoring the programs for the right audiences.

CX Strategy

Entergy

Enhancing Customer Engagement & NPS

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As the demand for energy increases and reliability is a factor, utilities can empower customers to own DER assets and power the grid too.

Innovation

Entergy

Mobilizing Distributed Energy Resources

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A single stop customer assistance site by connecting multi-channel supports, federal, state and utility, all at one place.

CX Strategy

Entergy

Energy Affordability through the Bill Toolkit

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Explore All Works

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